Operations Co-ordinator, Global Vision, Centric Health

ROLE

Operations Coordinator

REPORTS TO

Operations Manager

Effective

Hours

01/02/2018

40 hours per week – 12 months Fixed Term Maternity Cover

 

ROLE SUMMARY

 

  •  Providing support to Operations Manager for day- to-day operation of Global Vision, our Diabetic Retina Screening programme in the Leinster area. Completing daily, weekly and monthly reporting and administrative tasks involved in Operations of Global Vision. Completing additional tasks assigned by Operations Manager with regard to meeting service level agreements and objectives.

 

 

 

 

KEY RESPONSIBILITIES

 

Our People

  • Providing support to the Operations Manager in terms of planning of DRS clinics, planning of screening and grading staff roster to achieve monthly and annual  Key Performance Targets. 
  • Liaise with and provide support to PE Team Lead.
  • Provide support to Operations Manager with any technical and system related issues directly affecting PE Team or the programme.
  • Cooperate closely with PE Team Lead on opening clinics in software, required booking capacity for patients and booking processes in order to ensure high Quality Assurance Standards within the programme.
  • Follow up on any queries extended by the Programme Coordinator, Business Manager or Programme Manager of the NSS where instructed by Operations Manager of GV.
  • Partake at incident and complaints resolution.
  • Attend bi-weekly Operations Meetings with the NSS and any additional meeting required and follow up on any required actions as assigned by Operations Manager.
  • Advise Operations Manager of any operational issues requiring attention.
  • Work closely with Operations Manager in regard to staff annual leave and sick leave recording, staff hire or any concerns around staff.
  • Partake in and preparation for monthly, quarterly and annual meetings involving Global Vision Management Team (eg Quality Improvement Committee meeting). 
  • Liaise with administration in remote clinics & Treatment Centres on daily basis.
  • Provide system support to NSS and Treatment Centres where instructed by Operations Manager.
  • Foster a collaborative and supportive working relationship with Global Vision colleagues across the PE, screening, grading and management roles.
  • Manage or provide assistance with other projects arising from time to time.

 

Safety & Effectiveness

  • Be responsible for maintenance of the high standards delivered by Global Vision on behalf of the Diabetic Retina Screening programme.
  • Safeguard client information during daily data transfer between Global Vision and the NSS
  • Troubleshoot day to day issues with screening staff, equipment and the users of the service.
  • Liaise with Screener/Grader Manager in order to ensure the clinical environment & equipment is consistently maintained to a high standard in line with accreditation standards, including signage.

Business & Operational Functions

  • Effectively plan/roster Manpower & equipment to achieve Commercial Annual Budgetary Targets, clinical, booking, quality and commercial KPIs.
  • Ensure software updates/upgrades and database maintenance does not impede business activity through effective communication and co-ordination with IT suppliers and staff.
  • Compile relevant data and participate in audits to provide timely information on operations effectiveness and programme uptake

 

Position Requirements

 

  • The Operations Coordinator will preferably be technically and analytically inclined.
  • Previous experience with operations is an advantage.
  • Previous experience in Healthcare Industry is essential.

 

Key Competencies

  • An understanding of patient interaction and communication is essential.
  • Passionate about providing the highest quality care to patients
  • Positive attitude and the capacity to forge positive relationships with co-workers quickly.
  • Excellent communication skills.
  • Attention to detail
  • Problem solving
  • Confidentiality and discretion
  • Ability to work in a team and or on one’s own initiative
  • Ability to work under pressure and tight deadlines
  • Highly organised and able to deal with several tasks simultaneously.
  • Ability to learn quickly
  • Computer literate in Word/ Excel/ PowerPoint/ E-mail.

 

Applications for this role should be sent in confidence to ciara.rowan@centrichealth.ie